Item(s) need to be returned within 30 days of purchase; unworn and unused with the original tags still attached; and in the original packaging which must be in the original condition. You can choose between a refund or 110% store credit.
Please note that refund amount applies to product(s) purchased only, any shipping costs are not refunded.

Items marked as ‘Final sale’ cannot be returned or exchanged unless faulty. Any change of mind items can be listed on our resale platform. 

In addition to special orders and mascots, we are unable to offer exchanges or refunds on the following items if the packaging has been opened for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.

Some product exclusions apply to our change of mind policy. The exclusion will be noted on the relevant product page on our website.

No change of mind returns on party supplies.

If you received a free gift with your purchase it too must be returned if the item(s) being returned cause your order total to fall below the minimum purchasing amount to receive the free gift. If the free gift (in its original condition and including all packaging) is not returned and the returned item(s) cause your total to fall below the minimum purchasing requirement CostumeBox reserves the right to deduct the stated RRP of the free gift from the refund amount.

Return parcels can take 2-10 business days to reach us. Once your return has been received at our warehouse, your return request will be processed within 5-10 business days. Our returns team will notify you by email once your return has been processed.